Academic libraries are a part of university institutions and serve their needs. As those needs change, so do the requirements placed on the library. Evaluating and improving information services to meet user demands is essential to success – fully support the educational goals and the daily teaching and learning activities of the insti-tution. Understanding the information needs and making them available to the appropriate user is very important. Therefore the library departments such as circulation department and interlibrary loan department have come significant changes to adjust to the new users’ needs.