Employee Net Promoter Score (eNPS) as a Single-item Measure of Employee Work Satisfaction. An Empirical Evidence from Companies Operating in Poland

Sedlak, Piotr

dc.contributor.author	Sedlak, Piotr
dc.contributor.editor	Michałkiewicz, Anna
dc.contributor.editor	Mierzejewska, Wioletta
dc.date.accessioned	2021-02-04T14:42:44Z
dc.date.available	2021-02-04T14:42:44Z
dc.date.issued	2020
dc.identifier.citation	Sedlak P., Employee Net Promoter Score (eNPS) as a Single-item Measure of Employee Work Satisfaction. An Empirical Evidence from Companies Operating in Poland, [w:] Contemporary organisation and management. Challenges and trends, Michałkiewicz A., Mierzejewska W. (red.), Wydawnictwo Uniwersytetu Łódzkiego, Łódź 2020, s. 347-357, doi: 10.18778/8220-333-2.21	pl_PL
dc.identifier.isbn	978-83-8220-334-9
dc.identifier.uri	http://hdl.handle.net/11089/33309
dc.description.abstract	The goal of the article was to evaluate the pros and cons of using the eNPS indicator and its possible adaptation in employee satisfaction surveys. The author conducted 3 independent surveys on over 6500 employees in 3 different companies. The eNPS results were correlated with questions concerning the general opinion about work and the employer. The eNPS indicator was proven to highly correlate with items describing the general employee opinion about work satisfaction. The numerical value of the indicator itself is considered by the author as misleading due to asymmetry in the classification of positive and negative opinions.	pl_PL
dc.language.iso	en	pl_PL
dc.publisher	Wydawnictwo Uniwersytetu Łódzkiego	pl_PL
dc.relation.ispartof	Michałkiewicz A., Mierzejewska W. (red.), Contemporary organisation and management. Challenges and trends, Wydawnictwo Uniwersytetu Łódzkiego, Łódź 2020;
dc.rights	Attribution-NonCommercial-NoDerivatives 4.0 Międzynarodowe	*
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/4.0/	*
dc.subject	NPS	pl_PL
dc.subject	Employee Net Promoter Score	pl_PL
dc.subject	eNPS	pl_PL
dc.subject	work satisfaction	pl_PL
dc.title	Employee Net Promoter Score (eNPS) as a Single-item Measure of Employee Work Satisfaction. An Empirical Evidence from Companies Operating in Poland	pl_PL
dc.type	Book chapter	pl_PL
dc.page.number	347-357	pl_PL
dc.contributor.authorAffiliation	Cracow University of Economics	pl_PL
dc.identifier.eisbn	978-83-8220-334-9
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dc.identifier.doi	10.18778/8220-333-2.21