Miejsce i rola hoteli ekonomicznych w obsłudze różnych klientów sektora rynku turystycznego

Abstract

Lodging buildings, especially contemporary, well-planned hotels are adapted to satisfy a very wide range of needs of a travelling person. In the study there has been indicated a particular type of hotels which are economic buildings, in other words ‘cheap’. On the hotel building market there are different kinds of hotel guests with diverse demands. Various sorts of hotel guests’ activities should persuade administrators to analyse economic forms and methods of customer service. One of the most used ways of hotel classification is their division into categories, which are, on the other hand, established on the basis of number and quality of provided services. Economic hotels do not have a clearly formulated and recognized definition. In relation to traditional hotels they are distinguished by price and location. They are characterized by a limited range of gastronomic services – often offered in additional buildings, using standard service procedures, lower charges than those provided by norms, lack of room service, rooms without telephones, reception open in the morning and evening hours and a good standard of provided services. Economic hotels direct their offer towards less wealthy customers. Cheap hotels generally count on small businessmen and customers of low cost airlines.