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The impact of ergonomic practices on housekeeping employee retention and efficiency in hotels during COVID-19 in India

dc.contributor.authorSingh, Amrik
dc.contributor.authorSingh, Vipin Kumar
dc.date.accessioned2023-04-26T08:58:12Z
dc.date.available2023-04-26T08:58:12Z
dc.date.issued2022-12-15
dc.identifier.issn0867-5856
dc.identifier.urihttp://hdl.handle.net/11089/46870
dc.description.abstractThis article explores the current status of housekeeping-employee retention and efficiency in hotels particularly during COVID-19 in India, then discusses the implications of ergonomic practices on these. Ergonomic practice research in hotel housekeeping has been given enlarged scholarly attention, yet similar research in the Indian context is almost non-existent. Housekeeping work involves considerable physical effort that can lead to discomfort or even injury. This research involved 210 housekeeping employees from five-star hotels through an online survey. The data were interpreted using the partial least square (PLS) software SmartPLS 2.0. The constructs used in the study were working conditions, risk assessment and control, pandemic response plan, employee efficiency and employee retention. Working conditions were found to have a significant positive relationship with employee retention, whereas, risk assessment and control was found to have a positive relationship with employee retention and employee efficiency. Also, the pandemic response plan was found to have a positive relationship with employee efficiency. The pandemic response plan was not found to have a significant positive relationship with employee retention, while working conditions were not found to have a significant positive relationship with employee efficiency either.en
dc.description.abstractW artykule przedstawiono poziom utrzymywania zatrudnienia personelu sprzątającego oraz jego wydajność w hotelach w Indiach podczas pandemii COVID-19, a także omówiono wpływ praktyk ergonomicznych na te zagadnienia. Praktykom ergonomicznym stosowanym wobec hotelowego personelu sprzątającego poświęcono już dużo uwagi, jednakże takie badania w kontekście Indii prawie nie istnieją. Sprzątanie w hotelu wymaga znacznego wysiłku fizycznego, który może prowadzić do dyskomfortu, a nawet nadwyrężenia zdrowia pracownika. Prezentowane badanie, którym objęto 210 pracowników sprzątających, zatrudnionych w pięciogwiazdkowych hotelach, zostało przeprowadzone metodą ankiety internetowej. Dane zinterpretowano za pomocą oprogramowania SmartPLS 2.0. Konstruktami przyjętymi w badaniu były: warunki pracy, ocena i kontrola ryzyka, plan reagowania na pandemię, wydajność pracowników oraz poziom ich zatrzymywania na stanowiskach pracy. Stwierdzono, że warunki pracy miały bardzo silny związek z utrzymywaniem i wydajnością pracowników. Plan reagowania na pandemię również miał duży, pozytywny wpływ na wydajność ich pracy w przeciwieństwie do poziomu pozostawania na stanowiskach pracy. Warunki pracy nie wpływały znacząco na wydajność zatrudnionych.pl
dc.language.isoen
dc.publisherWydawnictwo Uniwersytetu Łódzkiegopl
dc.relation.ispartofseriesTuryzm/Tourism;2en
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0
dc.subjectergonomic practicesen
dc.subjecthotel housekeepingen
dc.subjectwork-related injuriesen
dc.subjectpraktyki ergonomicznepl
dc.subjectpersonel sprzątający hotelupl
dc.subjectuszczerbek na zdrowiu związany z wykonywaną pracąpl
dc.titleThe impact of ergonomic practices on housekeeping employee retention and efficiency in hotels during COVID-19 in Indiaen
dc.title.alternativeWpływ praktyk ergonomicznych na powstrzymanie odpływu personelu sprzątającego oraz wydajność pracowników hoteli podczas pandemii COVID-19 w Indiachpl
dc.typeArticle
dc.page.number29-50
dc.contributor.authorAffiliationSingh, Amrik - Lovely Professional University in Phagwara (Punjab), School of Hotel Management and Tourismen
dc.contributor.authorAffiliationSingh, Vipin Kumar - Lovely Professional University in Phagwara (Punjab), School of Hotel Management and Tourismen
dc.identifier.eissn2080-6922
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dc.contributor.authorEmailSingh, Amrik - amrik.singh@lpu.co.in
dc.contributor.authorEmailSingh, Vipin Kumar - vipinsingh2228@gmail.com
dc.identifier.doi10.18778/0867-5856.32.2.02
dc.relation.volume32


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