Show simple item record

dc.contributor.authorSingh, Ramjit
dc.contributor.authorDogra, Jeet
dc.contributor.authorMir, Mudasir Ahmad
dc.contributor.authorKarri, Venkata Rohan Sharma
dc.description.abstractThough there has been an upward rise in the number of publications on COVID-19, tourism and hospitality, researchers have turned a blind eye towards conducting a multifaceted stakeholder assessment of its impact on a given destination and the possible effects of recent developments on the destination’s recovery. To address the latent gap, this study first attempts to assess the impact of COVID-19 on various aspects of a destination’s businesses, workforce and the local community. Taking into consideration the recent pharmaceutical developments and ease in travel restrictions, it then explores the effects of such an intervention on the destinations’ recovery process. 142 valid questionnaires were collected from employees of travel agents, tour operators, transport operators and hotels in the northern part of India. Subsequently, PLS-SEM (partial least squares structural equation modeling) was applied using SmartPLS to test the proposed hypotheses. Through two individual studies in September 2020 and November 2021 i.e. at different stages of the pandemic, this study not only offers insights into the current status of destination recovery but also tests the validity and applicability of recent publications, their proposed recommendations and future practices. Recovery at a destination was found to be a result of the recovery of its businesses, workforce and community. These factors also had positive and negative impacts on each other. The article further suggests the low transformational ability of the pandemic in the context of tourism and hospitality. It is amongst the first few studies to have carried out a temporal assessment of stakeholders for an investigation into the pandemic’s impact on destinations in addition to their recovery.en
dc.publisherWydawnictwo Uniwersytetu Łódzkiegopl
dc.subjectdestination recoveryen
dc.titleCrisis-led transformation or no transformation at all? A multifaceted inquiry towards destination recoveryen
dc.contributor.authorAffiliationSingh, Ramjit - Central University of Kashmir, Department of Tourism Studies (India)en
dc.contributor.authorAffiliationDogra, Jeet - Indian Institute of Tourism and Travel Management (India)en
dc.contributor.authorAffiliationMir, Mudasir Ahmad - Central University of Kashmir, Department of Tourism Studies (India)en
dc.contributor.authorAffiliationKarri, Venkata Rohan Sharma - Pondicherry University, Department of Tourism Studies (India)en
dc.referencesAbbas, J., Mubeen, R., Iorember, P.T., Raza, S., Mamirkulova, G. (2021). Exploring the impact of COVID-19 on tourism: Transformational potential and implications for a sustainable recovery of the travel and leisure industry. Current Research in Behavioral Sciences, 2, Article 100033.
dc.referencesBao, J., Sun, J. (2006). A contrastive study on the difference in community participation in tourism between China and the West. Acta Geographica Sinica, 61(4), 401–413.
dc.referencesBhargava, Y., Chandra, J. (2021, November 20). People willing to travel further away, plan longer holidays. The Hindu.
dc.referencesBritton, S. (1991). Tourism, capital, and place: Towards a critical geography of tourism. Environment & Planning D: Society & Space, 9(4), 451–478.
dc.referencesBrouder, P. (2020). Reset redux: Possible evolutionary pathways towards the transformation of tourism in a COVID-19 world. Tourism Geographies: An International Journal of Tourism Space, Place and Environment, 22(3: Visions of Travel and Tourism after the Global COVID-19 Transformation of 2020), 484–490.
dc.referencesCadwallader, S., Jarvis, C.B., Bitner, M.J., Ostrom, A.L. (2010). Frontline employee motivation to participate in service innovation implementation. Journal of the Academy of Marketing Science, 38(2), 219–239.
dc.referencesChell, E., Pittaway, L. (1998). A study of entrepreneurship in the restaurant and café industry: Exploratory work using the critical incident technique as a methodology: Prize-winning Paper from the IAHMS Conference at Sheffield Hallam University, England, November 1997. International Journal of Hospitality Management, 17(1), 23–32.
dc.referencesChen, G., Huang, S. (Sam), Bao, J. (2016). The multiple logics of tourism development in China. Journal of Sustainable Tourism, 24(12), 1655–1673.
dc.referencesChin, W.W. (1998). Commentary: Issues and opinion on structural equation modeling. MIS Quarterly, 22(1), 7–16.
dc.referencesChong, K.L., Io, M.-U. (2021). Tour guiding or tour misleading? Multifaceted approach in assessing the standards of cultural tour guiding in Bali island. e-Review of Tourism Research, 18(4), 525–546.
dc.referencesDas, K.N. (2021, October 21). India celebrates 1 billion COVID-19 vaccine doses with song and dance. Reuters.
dc.referencesDogra, J., Karri, V.R.S. (2021). Prominence of organic image in tourist destinations: Indian leisure tourism narrative. International Journal of Culture, Tourism and Hospitality Research, 15(4), 565–579.
dc.referencesFarmaki, A. (2021). Memory and forgetfulness in tourism crisis research. Tourism Management, 83, Article 104210.
dc.referencesFoo, L.P., Chin, M.Y., Tan, K.L., Phuah, K.T. (2021). The impact of COVID-19 on tourism industry in Malaysia. Current Issues in Tourism, 24(19: COVID-19 and Tourism), 2735–2739.
dc.referencesFornell, C., Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.
dc.referencesGani, A., Singh, R., Najar, A.H. (2021). Rebuilding tourist destinations from crisis: a comparative study of Jammu and Kashmir and Assam, India. Worldwide Hospitality and Tourism Themes, 13(3), 437–454.
dc.referencesGavron, R., Cowling, M., Holtham, G., Westall, A. (1998). The entrepreneurial society. London: Institute for Public Policy Research.en
dc.referencesGirden, E.R. (2001). Evaluating research articles: From start to finish (2nd ed.). Thousand Oaks (CA): Sage Publications.en
dc.referencesGoodwin, H. (2002). Local community involvement in tourism around national parks: Opportunities and constraints. Current Issues in Tourism, 5(3–4), 338–360.
dc.referencesGopalakrishnan, B.N., Peters, R., Vanzetti, D. (2020). COVID-19 and tourism: Assessing the economic consequences. United Nations Conference on Trade and Development.
dc.referencesGursoy, D., Chi, C.G., Dyer, P. (2010). Locals’ attitudes toward mass and alternative tourism: The case of Sunshine Coast, Australia. Journal of Travel Research, 49(3), 381–394.
dc.referencesHair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., Tatham, R.L. (2006). Multivariate data analysis. New Delhi: Pearson Prentice Hall.en
dc.referencesHall, C.M. (2005). Rural wine and food tourism cluster and network development. In D.R. Hall, I. Kirkpatrick, M. Mitchell (Eds.), Rural tourism and sustainable business (pp. 149–164). Bristol, Blue Ridge Summit: Channel View Publications.
dc.referencesHall, C.M., Scott, D., Gössling, S. (2020). Pandemics, transformations and tourism: Be careful what you wish for. Tourism Geographies: An International Journal of Tourism Space, Place and Environment, 22(3: Visions of Travel and Tourism after the Global COVID-19 Transformation of 2020), 577–598.
dc.referencesHaywood, K.M. (2020). A post COVID-19 future – tourism reimagined and re-enabled. Tourism Geographies: An International Journal of Tourism Space, Place and Environment, 22(3: Visions of Travel and Tourism after the Global COVID-19 Transformation of 2020), 599–609.
dc.referencesHope, C.A., Muhlemann, A.P. (1998). Total quality, human resource management and tourism. Tourism Economics, 4(4), 367–386.
dc.referencesIoannides, D., Gyimóthy, S. (2020). The COVID-19 crisis as an opportunity for escaping the unsustainable global tourism path. Tourism Geographies: An International Journal of Tourism Space, Place and Environment, 22(3: Visions of Travel and Tourism after the Global COVID-19 Transformation of 2020), 624–632.
dc.referencesJaipuria, S., Parida, R., Ray, P. (2021). The impact of COVID-19 on tourism sector in India. Tourism Recreation Research, 46(2), 245–260.
dc.referencesJohns, N., Mattsson, J. (2005). Destination development through entrepreneurship: A comparison of two cases. Tourism Management, 26(4), 605–616.
dc.referencesKaiser, H.F. (1974). An index of factorial simplicity. Psychometrika, 39(1), 31–36.
dc.referencesKokkranikal, J., Morrison, A. (2002). Entrepreneurship and sustainable tourism: The houseboats of Kerala. Tourism and Hospitality Research, 4(1), 7–20.
dc.referencesKozak, M., Rimmington, M. (1998). Benchmarking: Destination attractiveness and small hospitality business performance. International Journal of Contemporary Hospitality Management, 10(5), 184–188.
dc.referencesKuščer, K., Eichelberger, S., Peters, M. (2021). Tourism organizations’ responses to the COVID-19 pandemic: An investigation of the lockdown period. Current Issues in Tourism, 25(2: COVID-19 and Tourism), 247–260.
dc.referencesLacher, R.G., Nepal, S.K. (2010). Dependency and development in northern Thailand. Annals of Tourism Research, 37(4), 947–968.
dc.referencesLew, A.A., Cheer, J.M., Haywood, M., Brouder, P., Salazar, N.B. (2020). Visions of travel and tourism after the global COVID-19 transformation of 2020. Tourism Geographies: An International Journal of Tourism Space, Place and Environment, 22(3: Visions of Travel and Tourism after the Global COVID-19 Transformation of 2020), 455–466.
dc.referencesLi, W. (2006). Community decisionmaking participation in development. Annals of Tourism Research, 33(1), 132–143.
dc.referencesLuo, X., Bao, J. (2019). Exploring the impacts of tourism on the livelihoods of local poor: The role of local government and major investors. Journal of Sustainable Tourism, 27(3), 344–359.
dc.referencesMacCarthy, M. (2021). Using Dialectic Thematic Analysis in dark tourism: Combining deductive and inductive reasoning in a modular method. Journal of Hospitality and Tourism Management, 48, 468–478.
dc.referencesMalhotra, N.K., Ulgado, F.M., Agarwal, J., Shainesh, G., Wu, L. (2004). Dimensions of service quality in developed and developing economies: Multi-country cross-cultural comparisons. International Marketing Review, 22(3), 256–278.
dc.referencesManhas, P.S., Singh, R., Fodor, G., Berghauer, S., Mir, M.A., David, L.D. (2021). Examination of impact of responsible tourism practices on quality of life of destination communities. GeoJournal of Tourism and Geosites, 36(2), 688–697.
dc.referencesMottiar, Z., Tucker, H. (2007). Webs of power: Multiple ownership in tourism destinations. Current Issues in Tourism, 10(4), 279–295.en
dc.referencesNational Council of Applied Economics Research. (2021). India and the coronavirus pandemic: Economic losses for households engaged in tourism and policies for recovery.
dc.referencesNejati, M., Mohamed, B., Omar, S.I. (2014). Locals’ perceptions towards the impacts of tourism and the importance of local engagement: A comparative study of two islands in Malaysia. Tourism, 62(2), 135–146.
dc.referencesNunnally, J. (1978). Psychometric theory (2nd ed.). New York: McGraw-Hill.en
dc.referencesO’Cass, A., Sok, P. (2015). An exploratory study into managing value creation in tourism service firms: Understanding value creation phases at the intersection of the tourism service firm and their customers. Tourism Management, 51, 186–200.
dc.referencesOrîndaru, A., Popescu, M.-F., Alexoaei, A.P., Căescu, Ș.-C., Florescu, M.S., Orzan, A.-O. (2021). Tourism in a post-COVID-19 era: Sustainable strategies for industry’s recovery. Sustainability, 13(12), 1–22.
dc.referencesPeng, J., Xiao, H. (2018). How does smog influence domestic tourism in China? A case study of Beijing. Asia Pacific Journal of Tourism Research, 23(12), 1115–1128.
dc.referencesPhartiyal, S., Pal, A. (2021, May 1). India’s daily COVID-19 cases pass 400,000 for first time as second wave worsens. Reuters.
dc.referencesQuinn, U., Larmour, R., McQuillan, N. (1992). The small firm in the hospitality industry. International Journal of Contemporary Hospitality Management, 4(1).
dc.referencesRoe, D., Urquhart, P. (2004). Pro-poor tourism: Harnessing the world’s largest industry for the world’s poor; turning the rhetoric into action for sustainable development and poverty reduction. In T. Bigg (Ed.), Survival for a small planet: The sustainable development agenda (pp. 309–325). London: Routledge.en
dc.referencesRyan, T., Mottiar, Z., Quinn, B. (2012). The dynamic role of entrepreneurs in destination development. Tourism Planning and Development, 9(2), 119–131.
dc.referencesSharma, G.D., Thomas, A., Paul, J. (2021). Reviving tourism industry post-COVID-19: A resilience-based framework. Tourism Management Perspectives, 37, Article 100786.
dc.referencesSharpley, R., Forster, G. (2003). The implications of hotel employee attitudes for the development of quality tourism: The case of Cyprus. Tourism Management, 24(6), 687–697.
dc.referencesSigala, M. (2020). Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research. Journal of Business Research, 117, 312–321.
dc.referencesŠkare, M., Soriano, D.R., Porada-Rochoń, M. (2021). Impact of COVID-19 on the travel and tourism industry. Technological Forecasting and Social Change, 163, Article 120469.
dc.referencesTajeddini, K. (2010). Effect of customer orientation and entrepreneurial orientation on innovativeness: Evidence from the hotel industry in Switzerland. Tourism Management, 31(2), 221–231.
dc.referencesThomas, R., Shaw, G., Page, S.J. (2011). Understanding small firms in tourism: A perspective on research trends and challenges. Tourism Management, 32(5), 963–976.
dc.referencesVanzetti, D., Peters, R. (2021). COVID-19 and tourism – an update: Assessing the economic consequences. United Nations Conference on Trade and Development.
dc.referencesWanhill, S. (2000). Small and medium tourism enterprises. Annals of Tourism Research, 27(1), 132–147.
dc.referencesWelsh, J., White, J. (1981, July). A small business is not a little big business. Harvard Business Review.
dc.referencesWitt, C., Muhlemann, A. (1994). The implementation of total quality management in tourism: Some guidelines. Tourism Management, 15(6), 416–424.
dc.referencesWorld Bank. (n.d.). Labor force, total – India.
dc.contributor.authorEmailSingh, Ramjit -
dc.contributor.authorEmailDogra, Jeet -
dc.contributor.authorEmailMir, Mudasir Ahmad -
dc.contributor.authorEmailKarri, Venkata Rohan Sharma -

Files in this item


This item appears in the following Collection(s)

Show simple item record
Except where otherwise noted, this item's license is described as