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Work-related stress experienced by tour guides

dc.contributor.authorAkkuş, Gülşah
dc.contributor.authorArslan, Aytuğ
dc.date.accessioned2024-02-01T11:22:56Z
dc.date.available2024-02-01T11:22:56Z
dc.date.issued2023-12-12
dc.identifier.issn0867-5856
dc.identifier.urihttp://hdl.handle.net/11089/50232
dc.description.abstractWork-related stress (WRS) is stress caused or exacerbated by work. As ‘maestro’, tour guides (TGs) perform a variety of tasks within and outside the job description. Tour guides inevitably feel stress due to the demands from various parties. This study focuses on WRS of TGs and contributes to the literature by identifying stress factors from the perspective of TGs. According to the explanatory sequential design frame, a quantitative study was conducted with 90 participants, followed by a qualitative one with 16. From the five categories extracted through content analysis, to understand the relationship between WRS and work-related ill health (WRIH), WRIH-type and WRIH-reason were further analyzed. Findings show that WRS accounts for 15% of all the health problems of TGs. Unsafe conditions (UCs) are responsible for much of the stress experienced, while harassment, bullying and mobbing (HBM) from customers, shopkeepers, drivers and travel agents is the main stressor.en
dc.language.isoen
dc.publisherWydawnictwo Uniwersytetu Łódzkiegopl
dc.relation.ispartofseriesTuryzm/Tourism;2en
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0
dc.subjectoccupational safety and healthen
dc.subjectwork-related stressen
dc.subjecttour guideen
dc.subjectunsafe behaviouren
dc.subjectunsafe conditionsen
dc.titleWork-related stress experienced by tour guidesen
dc.typeArticle
dc.page.number95-110
dc.contributor.authorAffiliationAkkuş, Gülşah - Izmir Katip Celebi University (Turkey), Faculty of Tourism, Department of Tourism Managementen
dc.contributor.authorAffiliationArslan, Aytuğ - Izmir Katip Celebi University (Turkey), Faculty of Tourism, Department of Tourist Guidingen
dc.identifier.eissn2080-6922
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dc.contributor.authorEmailAkkuş, Gülşah - gulsah.akkus@ikcu.edu.tr
dc.contributor.authorEmailArslan, Aytuğ - arslan_aytug@hotmail.com
dc.identifier.doi10.18778/0867-5856.33.2.08
dc.relation.volume33


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