Ocena jakości usług rekreacyjnych na przykładzie wybranych hoteli SPA w Beskidzie Śląskim

Abstract

Recent years in Poland have been witnessing a rapid development of the SPA. SPA resorts and hotels are becoming popular places for holding conferences, business meetings, but also relaxing with family and friends. This study evaluates the level of service provided by the SPA centres in the Silesian Beskid. The results of this study have showed that for most clients the most important is a wide range of services offered and their quality is assessed as average or very high. SPA hotels managers attach great importance to caring for a high level of services, ensuring continuous development of skills of their staff and monitoring the quality of services.