| dc.description.abstract | Credibility and reliability of counter-partners are the most important features required for
the efficient functioning of financial markets. Violating these requirements is an important aspect of
the operational risk, posed by the human factor – both internal (managers, employees) and external
(customers, shareholders, competitors, supervisors). Therefore, having a limited impact on
the behaviour of outside persons, the financial institutions formulate high standards towards their own
personnel. It concerns formal qualifications and professional experience, as well as specific personality
traits and appropriate behaviour in various situations.
These standards are specified in numerous recent ethics codes – documents formulating the socalled
‘corporate governance best practices’ in internal and external relations to other people. The aim
of this paper is to draw attention to the fact that some of these standards generate in praxis a number of
dilemmas or even conflict situations, when there appears a question of to what extent the application of
a given rule does not breach other rules. Theoretically, corporate governance practices should be
internally consistent. However, everyday experience brings such a multitude of real situations, diverse
human characters or individual reactions that there appears a need for a sensible compromise between
values of equal importance which, in some cases, prove contradicting. | pl_PL |
